Procedure for Filing Complaint
Following procedure must be followed by clients for filing complaints and/ or grievances:
- Submit your complaint through email or in writing to Mr. Manish Kaushik, Manager Client Servicing at his email id manish@singhalcapital.com along with cc to customercare@singhalcapital.com along with your full name, UCC code and grievance in detail.
- If any client is not able to receive any reply/ solution to his/ her grievance from Mr. Manish Kaushik within 7 days of submitting his/ her complaint, then the client should escalate the matter to Level 2 and forward the details of grievance to Mrs. Archana Sahni, Compliance Officer of Singhal Capital Market Limited at her email id archana@singhalcapital.com
- If the client is not able to receive any reply/ solution to his/ her grievance from Compliance Officer Mrs. Archana Sahni within 7 days of escalating his/ her complaint to level 2, then the client should escalate the matter to Level 3 and forward the details of grievance to Mr. Sudhir Kumar Singhal, CEO of Singhal Capital Market Ltd. at his email id sudhirksinghal@gmail.com
- If the client is not able to receive any reply/ solution to his/ her grievance from CEO Mr. Sudhir Kumar Singhal within 7 days of escalating his/ her complaint to level 3, the client should escalate the matter to the Stock Exchange using the grievance mechanism as mentioned on the website of the exchange and link provided on Brokers website as well.
- The complaint not redressed at stockbroker/stock exchange level may be lodged with SEBI on SCORES. The procedure for registering the complaint on SCORES https://scores.gov.in/scores/Welcome.html as also mentioned on the home page of our website www.singhalcapital.com
Investor Grievance Escalation Matrix
First Level: Client Servicing
Contact Person: Mr. Manish Kaushik
Address: Singhal Capital Market Limited,
G5-4353, Madan Mohan Street, 4C, Ansari Road, Darya Ganj,
New Delhi-110 002.
Contact Number: 011-23279373, 98713673300
email: manish@singhalcapital.com
Second Level: Compliance Officer
Contact Person: Ms. Archana Sahni
Address: Singhal Capital Market Limited,
G5-4353, Madan Mohan Street, 4C, Ansari Road, Darya Ganj,
New Delhi-110 002.
Contact Number: 011-23273300, 9899065500
email: archana@singhalcapital.com
Third Level: CEO
Contact Person: Mr. Sudhir Kumar Singhal
Address: Singhal Capital Market Limited,
G5-4353, Madan Mohan Street, 4C, Ansari Road, Darya Ganj,
New Delhi-110 002.
Contact Number: 9811059594
email: sudhirksinghal@gmail.com